Access and Equity

Pinnacle Training Solutions is committed to the principles of access and equity and demonstrates this commitment by having the following documents and policies available for all VET training and administration staff:

• National VET Strategy 2004 - 2010
• Equal Opportunity Act
• Disability Services Act
• Disability Discrimination Act

Our induction programs make new staff aware of the obligations under the Acts and we ensure that the latest copies of the above Acts are available for easy reference for all staff members at all times.

We ensure that in the development of our training programs we incorporate services and products that are important to clients from the following groups:

• Indigenous people
• People with a disability
• People from culturally and linguistically diverse backgrounds
• People from rural and remote areas (if applicable)
• Mature age people
• Women in non-traditional trades

We are confident that the eligibility criteria and processes for selection to our training programs are as clear and fair as possible so clients from any of the above groups are able to access our services.

When applicable, we maintain records of the participation of clients from equity groups, in order to evaluate our processes and to put in place continuous improvement strategies. When applicable we take into consideration any additional costs associated with language, literacy and numeracy support, rural delivery or meeting the needs of a client with a disability.

All of our marketing and advertising material is written in plain English and our courses are promoted in ways that invite the participation of individuals from equity groups. If deemed applicable, Pinnacle Training Solutions would employ a trainer from a similar background to any of our equity clients and/or partner with another training provider who has specialized skills and experience in meeting the needs of clients from diverse backgrounds.

We incorporate client feedback mechanisms that clearly identify clients’ special learning needs and ensure that all learning resources are:

• Written in plain English
• Free from cultural or racial bias
• Free from gender bias

In regard to our assessment processes, we offer alternative modes of assessment for clients with special needs and have in place a Training Manager who is available as a point of contact re:

• The client support services available
• Providing feedback to clients who may be unsuccessful in obtaining a place on a course
• The reasonable adjustment that can be made to accommodate their training needs

We regularly validate our assessment processes by meeting with community group representatives and client groups. This allows us to evaluate the information gathered when designing new assessment protocol to ensure it is industry and client focused.