Collection of Personal Information

Pinnacle collects personal information about its clients, persons associated with or employed by our clients, or our business contacts, to provide our professional services and to effectively manage our business relationships.

The types of personal information we collect may be business contact details or may involve detailed knowledge of an individual’s financial or personal circumstances, depending on the particular service we are required to provide.

You are not obliged to give us your personal information. However, if you choose not to provide Pinnacle with the personal information we require we may not be able to provide you with the full range of our services.

We will not collect sensitive information unless the individual has consented, it is required by law - or in other special specified circumstances, for example, relating to health services provision and individual or public health or safety.

Privacy Statement

Pinnacle Training Solutions (“Pinnacle“) and its associated entities are covered by the Ten (10) National Privacy Principles (“NPPs“), the NPPs, as set out in the Privacy Act 1988 (amended by the Privacy Amendment (Private Sector) Act 2000.

To comply with our obligations under the NPPs, we have a Privacy Policy which sets out how we manage privacy in our organisation. You are welcome to receive more information about the Policy.

Privacy Policy

Pinnacle takes its obligations under the Privacy Act seriously and would like to take all reasonable steps in order to comply with the Act and protect the privacy of the personal information that we hold. This policy sets out how we intend to do so.

Use and Disclosure

We may use or disclose personal information that we collect about you:

for the purpose for which it was collected;
where you have consented to the use or disclosure;
to maintain our relationship with you;
for purposes related to Pinnacle’s research, planning, service development, security and risk management;
to the extent that we are required or authorized by law to do so.

We may also use your personal information to keep you informed of our services, events and developments in the training sector and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevant to your business.

Data Quality and Security

A review of personal information will be made on a regular basis to ensure that the information we collect, use or disclose is accurate, complete and up-to-date.

We have taken reasonable steps to protect the personal information we hold from misuse and loss and from unauthorized access, modification or disclosure. Staffs are required to sign a confidentiality clause as a part of their Contracts of Employment.

Access and Correction