This course is for people who want to work in first line management in the Retail industry. This will take place through a combination of individual and team based learning strategies that include practical activities, industry case studies, role plays, simulations, projects and assignments.

You will learn how to manage merchandise and store presentation, lead and manage people and provide a safe working environment. You will be able to choose from a range of electives in management, inventory, merchandising and sales for example.

Course Content

You will learn how to:

• Communicate Effectively with Colleagues and Customers
• Work effectively in a Retail Environment
• Apply Safe Work Practices
• Perform Stock Control Procedures
• Perform Point of Sale  Handling Procedures
• Minimise Theft
• Operate Retail Technology
• Organise and Maintain Work Areas

Electives

• Sell  Products and Services
• Advise on Products and Services
• Merchandise Products
• Create a Display
• Balance a Point of Sale Terminal

Career Opportunities

A range of positions as either store or department manager, merchandise manager, sales manager, customer service manager, shift manager.