This course is for people who want to entry level role in the customer contact centre industry. You may already be employed as a call/contact centre agent, customer service representative, telesales representative, telephone customer service officer, over the phone loans officer, help desk officer, or telephone researcher.

You will gain skills in using basic computer technology, using electronic communication devices, providing product service information, maintaining customer records, providing quality customer service, dealing with customer contact sales, data collection, and promoting products and services.

Course Content

• Action Customer Contact
• Use Multiple information systems
• Deliver and Monitor a service to customers
• Work Effectively in contact centre environment
• Communicate in the workplace
• Operate a personal computer
• Participate in OHS processes

Electives

• Conduct a telemarketing campaign
• Provide sales solutions to customers
• Process credit applications
• Process Customer Complaints
• Recommend products and services
• Organise personal work priorities and development

Career Opportunities

Call/contact centre agent, customer service representative, telesales representative.