Pinnacle Home
  • print
  • email
  • contact
  • 1: Home
  • 2: About Us
    • 2.1: Company Profile
    • 2.2: Our Values and Principles
    • 2.3: Policies and Procedures
      • 2.3.1: Access and Equity
      • 2.3.2: Assessment
      • 2.3.3: Recognition
      • 2.3.4: Collection of Personal Information
      • 2.3.5: Grievance with Assessment outcome
    • 2.4: Hannan Group Partners
    • 2.5: Careers at Pinnacle
    • 2.6: News Archive
  • 3: Courses
    • 3.1: Business
    • 3.2: Customer Contact
    • 3.5: Management
    • 3.6: Process Manufacturing
    • 3.7: Retail and Wholesale
    • 3.8: Transport and Logistics
    • 3.9: Browse Courses
  • 4: Employers
    • 4.1: Government Grants for Employers
    • 4.2: Accredited Training/Traineeships
    • 4.3: Employability Skills
    • 4.4: Employer Responsibilities
    • 4.5: Employee Eligibility Check
  • 5: Students
    • 5.1: Government Grants for Individuals
    • 5.2: Student FAQ
    • 5.3: Key Responsibilities
    • 5.4: Employability Skills
    • 5.5: Student Eligibility Check
  • 6: Testimonials
  • 7: Partners
  • 8: Contact Us
Print

Certificate III in Customer Contact

Course Name: Certificate III in Customer Contact
Summary:

This course suits people who may have successfully completed a Certificate II in Customer Contact (or equivalent) and want to make a career in the customer contact centre industry.

You will learn about managing workplace and customer relationships; conducting a telemarketing campaign; providing sales solutions to customers; resolving complex complaints; processing complex accounts or high credit risk applications.

Course Content

  • Use multiple information systems
  • Deliver and monitor a service to customers
  • Apply knowledge of OHS legislation in the workplace
  • Deliver product knowledge
  • Work effectively with others
  • Organise personal work priorities and development

Electives

  • Conduct Data Collection
  • Deploy customer service field staff
  • Conduct a telemarketing campaign
  • Provide sales solutions to customers
  • Process credit applications
  • Process customer complaints
  • Process complex accounts, service severance and defaults
  • Manage personal stress in the workplace
  • Recommend products and services
  • Identify sales prospects
  • Present a sales solution
  • Secure prospect commitment
  • Support post- sale activities

Career Opportunities

Telesales consultant, tele-claims officer, over-the-phone loans officer, telephone customer service officer
Register your interest

Back

Search for another Training Course

Browse Courses

Book class room training now Subscribe to our news letter
IT Project success is No Accident!
Mar 10, 2011
PINNACLE Training Solutions has entered into a strategic alliance with Conscium International, to provide instructor-led PRINCE2® Project Management courses to complement their current suite of Information Technology and Management courses. This exciting new offering is in response to the growing market demand for increased expertise in the field of Project Management.
More Info...

View News Archive
Website by Friday Media
Course You Can 2012 Pinnacle Training Pty Ltd
Privacy Policy | Site Map