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Certificate IV in Frontline Management

Course Name: Certificate IV in Frontline Management
Summary:

This course is for people who work in a in team leader, supervisory, front desk or line management position across a range of industry sectors. You will learn how to provide leadership and guidance to others and to take responsibility for the effective functioning and performance of a team and its work outcomes.

Course Content

Frontline Management

  • Show leadership in the workplace
  • Implement an operational plan
  • Monitor a safe workplace
  • Promote team effectiveness
  • Write Complex documents
  • Implement workplace information systems
  • Develop and use complex spreadsheets
  • Prepare financial reports
  • Design and develop complex text documents
  • Coordinate implementation of customer service strategies

Career Opportunities

Working as a team leader, or in a supervisory, front desk or line management position.
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IT Project success is No Accident!
Mar 10, 2011
PINNACLE Training Solutions has entered into a strategic alliance with Conscium International, to provide instructor-led PRINCE2® Project Management courses to complement their current suite of Information Technology and Management courses. This exciting new offering is in response to the growing market demand for increased expertise in the field of Project Management.
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