This course is suitable for all ages from school leavers to mature-aged learners and also trainees. It develops competence in exercising initiative in a business environment.

Course Content

• Participate in OHS Processes
• Organise Schedules
• Develop keyboarding speed and accuracy
• Write simple documents
• Design and produce business documents
• Create elelectronic presentations
• Produce desktop published documents
• Design and produce text documents
• Produce spreadsheets
• Produce texts from notes

AND

General Administration Stream

• Deliver and monitor a service to customers
• Process customer complaints
• Create and use databases
• Organise personal work priorities and development

OR

Financial Administration Stream

• Process Payroll
• Process accounts payable and receivable
• Maintain a general ledger

Legal Administration Stream

• Carry out search of the public record
• Deliver court documentation
• Apply the principles of confidentiality and security within the legal environment
• Use legal terminology in order to carry out tasks
• Maintain records for time and disbursements in a legal practice

OR

Medical Administration Stream

• Interpret and apply medical terminology appropriately
• Prepare and process medical accounts
• Maintain Patient records
• Assist in controlling stocks and supplies
• Applying the principles of confidentiality, privacy and security within a medical environment

OR

Sales Stream

• Identify sales prospects
• Present a sales solution
• Secure prospect commitment
• Support post sales activities
• Promote products and services
• Market goods and services internationally
• Analyse consumer behavior for specific markets
• Conduct market research

Career Opportunities

Job roles and titles will vary across different industry sectors. Possible job titles relevant to this qualification include: accounts receivable clerk, accounts payable clerk, clerk, data entry operator, junior personal assistant, receptionist, office administration assistant, office administrator, word processing operator.