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Certificate IV in Business Administration

Course Name: Certificate IV in Business Administration
Summary:

This course equips you with administrative skills and a broad knowledge base in a wide variety of administrative roles. You will be able to apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. You may provide leadership and guidance to others with some limited responsibility.

To complete this course, you will need work experience, high level oral and written communication skills within an office environment, experience using office systems and experience administering projects

Course Content

  • Organise Meetings
  • Organise Business Travel
  • Implement workplace information systems
  • Design databases
  • Design and develop complex text documents
  • Develop and use complex spreadsheets
  • Write complex documents

Electives  - Select one of the streams below to fulfil the elective requirements

General Administration Stream

  • Coordinate implementation of customer service strategies
  • Address Customer needs
  • Administer projects
  • Promote innovation within a team environment
  • Monitor a safe workplace

Customer Service Stream

  • Coordinate implementation of customer service strategies
  • Address customer needs
  • Implement customer service standards
  • Provide personal leadership
  • Administer projects

Financial Administration Stream

  • Monitor a Safe Workplace
  • Report on Financial Activity
  • Prepare financial reports
  • Manage and recover errant debts
  • Manage Budgets and financial plans

Human Resources Stream

  • Monitor a Safe workplace
  • Review Human Resources functions
  • Recruit, select and induct staff
  • Support performance management process
  • Manage human resources services

Sales Stream

  • Conduct Market Research
  • Promote products and services
  • Monitor a safe workplace
  • Present a sale solution
  • Support post sales activities

Career Opportunities

Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include, accounts supervisor, executive personal assistant, office administrator, project assistant.
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IT Project success is No Accident!
Mar 10, 2011
PINNACLE Training Solutions has entered into a strategic alliance with Conscium International, to provide instructor-led PRINCE2® Project Management courses to complement their current suite of Information Technology and Management courses. This exciting new offering is in response to the growing market demand for increased expertise in the field of Project Management.
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