Grievance with Assessment outcome.

Trainees may raise matters of concern relating to assessment outcome at any time during the training.

The Pinnacle Grievance with Assessment policy provides an avenue for all assessment grievances to be addressed.

Pinnacle Training Solutions will encourage the parties to approach a grievance with an open view and to attempt to resolve problems through discussion and conciliation. Where a grievance cannot be resolved through discussion and conciliation, Pinnacle Training Solutions acknowledges the needs for an appropriate external and independent agent to mediate between the parties.

All students have the right to bring forward a concern with an assessment outcome.

If a grievance is expressed directly to the trainer, the trainer must make the trainee aware at once of this Grievance Policy and the procedure which exists to deal with such a matter.

If a grievance cannot be resolved through trainer / student discussion, a formal grievance must be submitted in writing and presented to the Training Manager.

The Training Manager must review the assessment outcome and reply in writing to the student providing details of the review outcome, the reasons for the decision and any actions taken (if applicable).

If the student is not satisfied with the response, he/she may take the matter up with the CEO. Once again, the grievance must be put in submitted in writing.

If the student is not satisfied with the CEO’s response, the reply can be appealed by the student. In such a case, the CEO must refer to the matter to State Training Authority.

All grievances must be dealt with in a fair and timely manner.

All grievances and outcomes must be recorded in the Corrective Action Register.

Access and Correction

In normal circumstances we will provide you with access to personal information upon request, however there may be some legal or administrative reasons to deny access. If access is denied we will inform you as to the reasons why. Where individuals believe their personal information is not accurate, they may request correction by emailing the link below