Certificate III & IV in Customer Contact

Overview

The modern call centre is the nerve centre in many organisations. Call centre staff are expected to perform a myriad of tasks, keep a good sense of humour whilst offering exceptional service. This is no easy feat! Customer Contact Training provides the skills for performing duties such as rectifying complex customer complaints and taking responsibility for customer contact outcomes. It also trains employees to deal with faults, disruptions, disconnections, and team management tasks, whilst educating people in the process.

Employability Skills

Successful completion of this qualification will enrich participants with the following employability skills:

• Communication
• Teamwork
• Problem Solving
• Initiative and Enterprise
• Planning and Organising
• Self-management
• Learning
• Technology

Course Outline

Your training advisor will work with participants and their supervisors to tailor a training program to suit the needs of the organisation.

Further Information

For a detailed course descriptor, please email the link below: info@pinnacletraining.com.au