Issue 1, March 2011

Welcome to the first edition of INSIGHT, PINNACLE’s new bi-monthly newsletter detailing all the latest news, information and advice in education and training! We hope that it provides you with the all the information you need at your fingertips!
The team here at PINNACLE Training Solutions would like to take this opportunity to thank you for all your support during 2010. We are looking forward to continue to working closely with you to ensure that our training delivers the "Perfect Business Balance" for you and your team.

With 2011 well underway, PINNACLE continues to lead the way with new and innovative ways to further assist in skilling and empowering your teams with the best learning experience in the industry with the addition of new training offerings covering Transport and Logistics, Business Administration, Process Manufacturing, Customer Contact, Retail and Wholesale, Frontline Management and new for 2011 Information Technology covering Certificate II-IV in Information Technology, Microsoft Office, Microsoft technical (for IT professionals), ITIL – a IT service delivery methodology and Prince2, a Project Management methodology. For further information call our friendly team on (03) 9452 0997.

February 2011 also saw the launch of the new and improved PINNACLE website. Boasting a user friendly and richer interactive feel, the new website provides up to date course information, eligibility criteria, course schedules, tips and tricks and much, much more. Take a tour yourself and let us know what you think...we value your feedback, visit www.pinnacletraining.com.au.

What’s HOT! - Industry News:

New employee Eligibility Criteria for Government Funded Training:

As of January 1, 2011, the age restriction criteria for candidates wishing to undertake government funded training have changed. The previous level of 24 years of age has now been lifted - so AGE is no longer a barrier for training or to access government funding. To see if you (or your) employees are entitled to government funded training contact our friendly team on (03) 9452 0997.

Information Technology:

The IT skills shortage is nothing new in Australia and the demand in recent years for specialised skills especially in Project Management, ITIL and core technologies like Microsoft, Cisco and Citrix continues to increase. Added to this, there is also demand for entry level IT professionals as companies promote their internal staff to more senior positions within their organisation in order to retain this knowledgebase. According to Computerworld Australia, demand for IT SKILLS will continue to increase in 2011. PINNACLE can now assist you in meeting these challenges head on by offering a host of authorised courses and certifications – simply contact our friendly team on (03) 9452 0997 or click here for the latest information.

Introducing the following new IT course offerings:

Service Delivery & Project Management

ITIL Foundations including exam and simulation – 3 days for $1680 plus GST next scheduled on 28 March (now FULL) and 11 April
PRINCE 2 Foundations including exam – 3 days from $1750 plus GST is next scheduled on 28 March (three places remaining) and a new course date of 11 April

Microsoft Technical Courses

6292 – Installing and Configuring Windows 7 Clients – 3 days for $1935 is next scheduled on 16 March (two places remaining) and 18 April
50331 - Windows 7 Enterprise Desktop Support Technician – 5 days for $3225 is next scheduled on 11 April
6425 – Configuring WIN Server 2008 Active Directory Domain Services - 5 days for $3225 is next scheduled on 28 March
10135 - Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 – 5 days for $3225 is next scheduled on 02 May
6451 – Planning, Deploying and Managing System Centre Configuration Manager – 5 days for $3225 and is next scheduled on 30 May.

Microsoft Office Courses

Are you finding all the new features of Microsoft Office a little overwhelming and would like to be armed with some handy TIPS and TRICKS?
PINNACLE Training Solutions will be delivering a 2 hour seminar style workshop showcasing:

How to navigate around the new Office Interface and Ribbon
New features of Word, Excel, Access, PowerPoint and Outlook
Handy new buttons and shortcuts to make life easier
Access to resources

To register your interest simply email info@pinnacletraining.com.au

Transport and Logistics

The nation depends on the hard work and efforts put in by the Transport and Logistics industry. Every day, freight is distributed across Australia and around the world and businesses more than ever need to ensure that they "GET IT RIGHT" first time. PINNACLE Training Solutions can assist your business in meeting the crucial needs of its customers by offering a host of Certificate II to IV courses in Transport and Logistics. To find out more contact our friendly team on 03 9452 0997 or visit the click here for more information.

Upcoming Course Dates

PINNACLE Training continues to offer classroom based training – whether it is a Certificate II in Retail, Business Administration, I.T Certification and computer based courses.

Classes are filling fast with courses scheduled right through to June. ACT NOW so you don’t MISS OUT! Contact our friendly PINNACLE team on 03 9452 0997 or visit the PINNACLE website for further information.

Certificate II Retail commence on March 15, April 5, May 2 and June 6
Certificate II Business Administration commence on April 7, May 4 and June 1

Tips & Tricks

Microsoft Excel - Handy Hints

Learn how to create basic formulas, lock (or freeze) columns and rows, create charts and graphics, use sparklines, and wrap text. Click here for more information!

Want to know more about EXCEL, WORD, POWERPOINT, ACCESS, VISIO - PINNACLE now offers Microsoft Office training - click here or contact our friendly team on (03) 9452 0997